Field Support Manager in Metairie, LA at Mastec Network Solutions

Date Posted: 4/8/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Metairie, LA
  • Experience:
    At least 3 year(s)
  • Date Posted:
    4/8/2018

Job Description

Position Summary This position is responsible for financial project management, scheduling, database and document control systems, and management reporting for an assigned market for wireless projects. He/she manages the project controls team staff, resources and systems and coordinates administrative support between market staff and external vendors. This position is responsible for financial and progress reporting in compliance with processes and policies established by the company, the client and regulatory agencies.  

Essential Job Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Establishes collaborative relationships among the various project and constituent groups, with the aim of promoting the concept of integrated systems.
  • Facilitates and coordinates the work of multiple project teams engaged in the establishment and implementation of new projects to support the Project Manager.
  • Identifies and works to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues with subcontractors.
  • Facilitates decision making processes as appropriate, serving as liaison between project managers, and adjudicating disagreements on approach to ensure the maintenance of an integrated, institutional focus for the overall project.
  • Provides timely project status updates to the Program Managers and Directors; submits for Cabinet resolution those problems and issues that cannot be resolved at lower levels.
  • Create and track contracts, purchase orders, submittals and complete project close-out manuals.
  • Serves as primary point of contact with external vendor representatives and functional consultants on overall strategic and technical project matters.
  • Oversees the supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance
  • Firm understanding of TURF pricing and drivers
  • Cost and Financial Management:
    • Responsible for managing the complete financial cycle including cost proposals, client and vendor purchase orders, invoices and payments.
    • Accountable for project financial tracking and reporting, and project close-out.
    • Reviews budget availability, compliance and billing status using Project Workbench; analyzes project finances to reconcile variances in project budgets, vendor purchase orders, vendor payments and receiving.
    • Works hand in hand with finance to resolve vendor PO, billing, and payment discrepancies.
    • Coordinates financial true up for vendors at commercial milestones with defined timeframes/deadliness.
  • Scheduling:
  • Plan and implement the staff, systems and resources required for supporting market and project schedules.
  • Manage and report progress in compliance with defined milestones by maintaining current and accurate records on internal and client database and document control systems.
  • Serves as subject matter expert on client progress milestones and applicable scheduling software, processes and systems.
  • Database and Document Control:
  • Manages and maintains current and accurate records on internal and client database and document control systems.
  • Works with client, project manager, and vendors to prepare technical and business project documentation.
  • Performs internal and vendor audits on the quality, accuracy, and completeness of required documents, database records and information.
  • Serves as subject matter expert for FileNet, NORAD, and other applicable database/document control software, processes and systems.
  • Other duties as assigned.

Job Requirements

Minimum three years of relevant experience required along with telecommunications industry.

  • Intermediate to Expert knowledge of MS-Excel is required
  • Must be able to send, receive, and answer emails
  • Management, establishment, and communication of clear goals and objectives
  • Will be hands on, working in the Field with technicians
  • Must be able to sit for extended periods; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk , hear, stoop, kneel and crouch; lift weight or exert a force up to a maximum of 25 pounds
  • Must have the ability and be willing to travel, as required, for job related functions
  • Must have the ability to monitor and manage crews.
  • Must be able to communicate with management.
  • CDL License, OSHA Certified, First Aid Certified preferred but not recommended


MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, genetic information, military status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.