Field Service Engineer in Kent, WA at MasTec Network Solutions

Date Posted: 5/15/2018

Job Snapshot

Job Description

Essential Job Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Provide daily technical and customer support for installed telecommunications systems

  • Installs, repairs, and maintains equipment in the field

  • Estimate time and cost to complete installations and maintenance updates

  • Prepare and submit accurate documentation of services

  • Order, install, and return parts and manages the party cycle system

  • Ensures that tools and test equipment are properly maintained

  • Assess product/equipment performance based on field support data and recommends modifications and improvements

  • Investigate equipment failures to diagnose and improve systems issues

  • Ensure compliance with the company’s safety and environmental policies

  • Travel may be required

  • Assist with other duties as assigned

Job Requirements

Skills and Experience

  • Bachelor’s  degree required in related field

  • 2+ years of technical experience

  • Customer Service – Responds promptly to customer needs; solicits customer feedback to improve partnership

  • Computer literate

  • Proficient in customer specifications and standards

  • Communication Skills – Excellent communication skills; speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills

  • Planning/Organizing – Excellent time management; organizational; plans work activities; sets goals and objectives; develops realistic action plans; completes

  • Dependability – Follows instructions, responds to management direction; keeps commitments

  MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, genetic information, military status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.