Sr Project Manager in Seattle, WA at MasTec Network Solutions

Date Posted: 5/1/2021

Job Snapshot

Job Description

The Sr. PM will support the NPMO Team and Markets in setting program expectations; promote and drive process and procedure standardization for the operations and operating systems; collaborate on, co-develop, and document best practices. The Sr. PM functions primarily as an ambassador who fosters interdepartmental and interregional, as well as MasTec-to-Client, communication and collaboration. We are looking for a strategic thinker who can establish and manage plans while building and fostering collaborative relationships.

Essential Job Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Oversees delivery to Verizon for the One Fiber Program
  • Performs contract management/support
  • Interfaces directly with the internal and external customer on overall program health and performance
  • Enforces MNS and customer PMO standards for progress tracking, reporting, communications, and escalations
  • Responsible for monitoring and reporting on progress (e.g., production, cycle time, KPIs, etc.) and status to MNS leadership and customer leadership monthly (or at other intervals, as required)
  • Audits program / project forecasts for accuracy and produces demand forecasts for the organization to manage capacity accordingly (e.g., crews, vendors, materials, etc.)
  • Responsible for implementing program risk and issue management and managing escalations with the customer and MNS executive leadership
  • Continuously analyzes program data and produces root cause analysis
  • Meets with the market delivery organizations weekly, to discuss progress, assess status, and resolve/escalate issues as needed
  • Manages program %26lsquo;get well%26rsquo; plans when needed
  • Enforces customer MOPs and standards, and manages customer compliance programs (e.g., CSR and sustainability management)
  • Manages program readiness activities and onboarding for strategic accounts, following MNS operational readiness framework
  • Facilitates (monthly) executive meetings between MNS and customer leadership
  • Works with the Metrics and Reporting team to produce and deliver program reports to the customer and to MNS leadership regularly
  • Creates customized reports with the Metrics and Reporting team to fit customer requirements (e.g., aligned with customer market/regions, and customer milestones / workflows)
  • Ensures that standard internal MNS reports for the strategic account are produced and distributed regularly to MNS stakeholders
  • Produces customer-specific presentations as needed
  • Works with MNS Vendor Management to provide new vendors with access to customer and be setup in customer systems as needed
  • Delivers major customer communications, announcements, or program updates to the MNS organization
  • Works with BD and the RFP engine to support sales pursuits (e.g., new programs, scope expansions, pricing support, etc.)
  • Liaises with Systems/IT to maintain and update internal systems configurations to support customer programs as needed (e.g., NXO)
  • Facilitates access to internal MNS systems for program support, in coordination with IT and system owners
  • SME support and main PoC for customer systems (e.g., setting up access)
  • Develops, coordinates and facilitates internal training for MNS and its vendors as required by the customer program (e.g., MOPs, systems, procedures, etc.)
  • Drives ongoing operational improvements based on overall program performance and customer feedback
  • Conducts internal audits and assists with corrective actions for internal and customer audits (e.g., training, credit memos, etc.)

Job Requirements

Skills and Experience

  • Bachelor%26rsquo;s degree in Project Management or related field (preferred, not required)
  • AT least three years of directly related leadership experience with construction, site acquisition, or engineering background (Verizon One Fiber experience highly preferred)

  • Strong consultative, organizational, and communication skills

  • Previous site management experience as well as experience maintaining a good relationship with the client and suppliers

  • Hands‐on experience with directing the activities of contractors and crews for mechanical, electrical, civil, and structural construction in an industrial setting

  • Ability to read engineering drawings maps

  • Customer Service %26ndash; Responds promptly to customer needs; solicits customer feedback to improve partnership

  • Proficient in computer software programs, including the Microsoft office suites

  • Communication Skills %26ndash; Excellent communication skills; speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills

  • Planning/Organizing %26ndash; Excellent time management; organizational; plans work activities; sets goals and objectives; develops realistic action plans; completes

  • Dependability %26ndash; Follows instructions, responds to management direction; keeps commitments

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, genetic information, military status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.