Sr IT Specialist in Coral Gables, FL at MasTec Network Solutions

Date Posted: 11/12/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Not Specified
  • Date Posted:
    11/12/2021

Job Description

IT Specialist

Provides support and a central point of contact for standard software and hardware defined in the current Information Technology Services (ITS) Products and Services.

Essential Job Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

70% of time allocated to the following:

  • Tracks CM (configuration management) tasks and action items, management of the change repository, and prepares and coordinates CM correspondence and documentation.
  • Collaborates with CI data owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are current. Directs and schedules the training of new CI owners and CI coordinators.
  • Defines, creates, and monitors CI data health reports dashboards and works with the CI data owners to resolve any issues.
  • Implements audits and facilitates communications/remediation's related to configuration management.
  • Performs other duties as assigned

30% of time allocated to the following:

  • Provide second-level IT technical support to onsite and remote Executives by resolving moderately complex to highly complex technical issues.
  • Demonstrate an expert level ability to inspire trust with Executive by performing expert technical support with highly professional written and oral communication skills.
  • Demonstrate an expert level ability to maintain confidentiality.
  • Demonstrate an expert ability to manage the needs of multiple requests in order to create an effective schedule and then successfully adapt to changing that schedule on short notice as situations change.
  • Track, record and respond to requests for IT technical support. Technical support will include workstation hardware, application and collaboration software and mobile devices utilizing Windows and Apple operating systems.
  • Deploy PC software fixes, patches, updates for Windows and Apple devices.
  • Support IT special projects, including but not limited to: office moves, data recovery, hardware and software testing, acquisition integrations, etc.
  • Diagnose and resolve support incidents via phone, remote control or desk-side visits.
    • Assists Level 1 and Level 2 IT Analysts with issue troubleshooting.
    • Collaborates with 3rd level support to troubleshoot highly complex issues.

Skills and Experience

  • Minimum of 5 years of progressive experience in IT supporting business critical applications for in large, multi-location, corporate environments via phone, remote control, and desk side visits.
  • ServiceNow Experience required.

Basic knowledge of asset management (Application, Software and Hardware configuration items)

  • Experience demonstrating proficiency supporting Executive meetings including Board of Director meeting support.
  • Experience demonstrating proficiency supporting Windows 10, Apple OSX, MS Outlook/Exchange, MS Office 2016, Office 365, and Microsoft Teams.
  • Experience demonstrating proficiency using Enterprise remote-control software, software distribution tools and device management software.
  • Experience demonstrating   Bitlocker Encryption software.
  • Experience demonstrating proficiency supporting Proofpoint.
  • Experience demonstrating proficiency supporting end user collaboration tools, such as Microsoft SharePoint, Teams, Skype for Business and Zoom.
  • Experience demonstrating proficiency upgrading PC memory, hard drive swap, data transfer, etc.
  • Experience demonstrating proficiency supporting mobile devices utilizing iOS and Android operating systems.
  • Experience demonstrating proficiency working independently, with minimal guidance.
  • Ability to identify and resolve key issues using partial or conflicting data and pattern recognition.
  • Ability to take a broad perspective to problems to identify and document new, less obvious solution
  • Bachelor’s degree in Computer Science, Information Technology, or related discipline. •       
  • Preferred Experience:
  • ServiceNow CMDB Management Experience •       
  • Apple Certified Mac Technician (ACMT) •       
  • Experience using team knowledge Wikis utilizing Microsoft SharePoint. •       
  • Technical Project Management experience.
  • Experience creating and editing Knowledgebase articles.
  • Microsoft Certified System Engineer (MCSE): Desktop Infrastructure
  •  Microsoft Certified System Administrator (MCSA): Windows 10